Today I am browsing the vendor booths and meeting clients and friends at the Firehouse Expo exhibit hall at the Baltimore Convention Center. Recently I have been spending a lot of time thinking about and developing programming for using online education for new product training. The training required for new products often times limits and or slows the implementation of those products. During my run yesterday afternoon on a rails-to-trails path in southeast Pennsylvania I thought of three questions I would like to ask a client before delivering the training for a new a product. 1. What is the top problem you are hoping this product will solve? Then I can ensure that the training, at a minimum, shows them how the product will solve their top problem. After that anything they retain is icing on the cake. 2. What is your primary concern, stress, or heartburn as you think about implementing this new product? Upfront I want to understand and acknowledge their worries. There is a strong chance other clients have had that same worry and I can training describe how other clients, using our product/solution, overcame that worry. 3. How will we measure successful implementation and adoption of this new product for your organization? This is subtly different from solving a problem or overcoming a worry. I want to specifically find out from the client how we will measure success.

Original Source of New Product Training Questions #FirehouseExpo